Supporting Providers Who Support Others
From NDIS and Aged Care providers to businesses seeking ISO certification, we help you navigate compliance with clarity and confidence.
Compliance Made Human
Helping You Deliver Quality, With Confidence
At AuditBridge, we understand that compliance isn’t just about ticking boxes – it’s about empowering you to deliver safe, high-quality services that change lives. We partner with providers and businesses across Australia to simplify complex requirements, reduce stress, and help you achieve lasting success.
Who We Help
Who We Work Alongside
NDIS Providers
Whether you’re registering for the first time or preparing for an audit, we help you meet all NDIS Quality and Safeguards Commission requirements
Aged Care Providers
Whether you’re registering for the first time or preparing for an audit, we help you meet all NDIS Quality and Safeguards Commission requirements
ISO-Certified Businesses
Whether you’re registering for the first time or preparing for an audit, we help you meet all NDIS Quality and Safeguards Commission requirements
Community Service Organisations
Whether you’re registering for the first time or preparing for an audit, we help you meet all NDIS Quality and Safeguards Commission requirements
Why Choose us
Why Providers Choose AuditBridge
Providers across Australia choose AuditBridge because we combine technical compliance expertise with a human approach. We speak your language, understand your challenges, and work with you every step of the way.
- Proven track record of successful audits
- Practical, easy-to-implement solutions
- Ongoing support, not just one-off services
Testimonials
Real Results for Real Providers
Kira Donohue
Director, Empower Disability Services
We passed our first NDIS audit with zero non-conformities—thanks to AuditBridge. Their team guided us every step of the way without pushing generic templates. Professional, hands-on, and genuinely invested in our success.
Mitch Bruger
CEO, Silver Path Aged Care
AuditBridge was the partner we didn’t know we needed. From aligning our policies with the Aged Care Standards to helping us prepare for our external audit, their support was seamless and stress-free.
JD Raphael
Founder, CareWell Inclusion Services
Unlike other consultants we approached, AuditBridge worked with our existing systems instead of making us start from scratch. Their process was efficient, respectful, and empowering.
Ready to Make
Compliance Simple?
Talk to our team today and see how we can help your organisation thrive.
Question
Frequently Asked Questions
What is the NDIS?
The NDIS (National Disability Insurance Scheme) is an Australian government program that provides funding for supports and services to people with permanent and significant disabilities. It helps participants work towards their goals, take part in their communities, and live more independently.
What are the key features of the NDIS?
-Individualised Support: The NDIS provides person-centred support designed around each participant’s unique needs and goals.
– Choice and Control: Participants can choose their service providers and have control over how their support is delivered.
– Lifetime Approach: The scheme offers long-term assistance, supporting participants as their needs and circumstances change throughout life.
How does AuditBridge support NDIS Providers?
We work in partnership with NDIS providers to strengthen their operations and ultimately enhance outcomes for their clients. Our support covers every stage of a provider’s compliance and quality journey, including:
– NDIS Registration Support: Guidance for new and existing providers through the registration and renewal process.
– Policy and Procedure Development: Creation of tailored documents that meet NDIS Practice Standards for both verification and certification.
– Compliance Review (Gap Analysis): Reviewing existing policies and documentation, with recommendations for improvement.
– Self-Assessment Assistance: Support in completing online NDIS self-assessments efficiently and accurately.
– Audit Preparation: Conducting preparatory and internal audits to ensure readiness and compliance.
– Continuous Improvement: Ongoing support for quality enhancement and operational effectiveness.
– Corrective Action Planning: Assisting providers to identify, document, and implement corrective actions.
– Strategic and Business Planning: Helping providers align their business goals with NDIS quality and sustainability standards.
– Risk Management: Designing practical strategies to identify, assess, and manage risks.
Do I need to be a registered NDIS provider?
NDIS registration depends on the types of supports and services you deliver and how your participants choose to manage their plans. Registration is a legal requirement if you:
- Work with participants whose plans are managed by the NDIA
- Deliver higher-risk supports such as specialist behaviour support, specialist disability accommodation, or services that involve implementing regulated restrictive practices under a behaviour support plan
What are the benefits of NDIS registration?
Registering as a NDIS provider can:
- Expand your client base by allowing you to work with NDIA-managed participants
- Provide more reliable payments, with funding claimed directly through the NDIS for eligible participants
- Build credibility and trust by demonstrating you meet the NDIS Practice Standards for quality and safety
- Increase your visibility through listing on the NDIS Provider Register, making it easier for participants to find your services
- Create opportunities for collaboration and referrals within the broader NDIS provider, support coordinator, and allied health network
What responsibilities come with being registered?
Registered providers must comply with NDIS quality and safeguarding requirements, including reporting obligations, ongoing staff competency, and regular audits to maintain registration.
What is the process for registering as a Provider?
The NDIS Commission is responsible for the registration of NDIS providers. To be registered, providers must show that they meet the required standards of quality and safety in the services and supports they deliver for NDIS participants. These standards are available in the NDIS (Quality Indicators for NDIS Practice Standards) Guidelines 2018. They do this by providing evidence of how they meet the NDIS Practice Standards in an audit. To become an NDIS registered provider, you should:
- Complete an online application and self-assessment: Complete and submit the form on the NDIS Commission’s website (www.ndiscommission.gov.au). Provide accurate and detailed information about your organisation, the services you offer, and your ability to meet the NDIS Practice Standards.
- Understand NDIS Registration Groups: Familiarise yourself with the different provider registration groups defined by the NDIS Commission. These groups categorise the types of supports and services you can offer as a provider.
- Understand the NDIS Practice Standards: Familiarise yourself with the NDIS Practice Standards, which outline the quality and safety requirements for registered NDIS providers. You will be required to provide a self-assessment against the standards with the application.
- Gather and upload supporting documentation: Prepare the necessary supporting documents to accompany your application to show how you will implement the NDIS Practice standards. These may include organisational policies and procedures, evidence of qualifications and experience, and any other relevant documentation specified in the application form.
- Develop a quality management system: Establish a quality management system that aligns with the NDIS Practice Standards. This includes implementing policies, processes, and procedures to ensure the quality and safety of your services.
- Undergo an audit: An independent audit team will conduct an audit to verify your compliance with the NDIS Practice Standards. The type of audit will depend upon the supports provided. A certification audit involves site visits, interviews with stakeholders, and document reviews.
- Await the outcome: After the audit process, the NDIS Commission will make a registration decision, and if approved, you will be listed as an NDIS registered provider on the NDIS website.
- Ongoing compliance: As a registered provider, you will need to maintain ongoing compliance with the NDIS quality and safeguard requirements. This includes participating in 18-month mid-term audits and three yearly re-certification audits, adhering to reporting obligations, and keeping your organisation’s information up to date. It’s important to note that the registration and audit process and requirements may vary depending on the type of provider and the services you offer. AuditBridge, we offer a complimentary consultation to explain the registration and audit process that would be applicable to your business and support you at each stage.
What are the costs involved in NDIS registration?
The first step of submitting an online application for NDIS registration is free. Providers do not pay a fee to lodge the application itself.
However, there are costs associated with the audit process. NDIS providers must engage an approved audit body and are responsible for paying the audit fees. The total cost will vary depending on the type of audit required, the size and complexity of the organisation, and the specific compliance requirements.
How do I renew my NDIS registration?
Registered NDIS providers must renew their registration every three years to maintain their status. You can start the renewal process through the NDIS Commission portal up to six months before your Certificate of Registration expiry date. The Commission sends reminder emails about six months prior, and your previous approved auditor will also contact you.
What are the key renewal steps?
- Submit renewal application: Complete the online form in the NDIS portal, similar to initial registration. Include organisation details, registration groups, a self-assessment against NDIS Practice Standards, and supporting evidence documents.
- Select an auditor: Review your new Initial Scope of Audit document to understand requirements, then get quotes from approved quality auditors for re-certification or re-verification as needed.
- Prepare for audit: Ensure your internal audit program is current, documentation reflects NDIS Practice Standards updates, and previous non-conformities have effective corrective actions in place.
What happens during and after the audit?
The re-certification or re-verification audit mirrors the initial process, reviewing compliance with Practice Standards, participant outcomes, prior findings, and follow-up actions. Once the auditor submits their report, the NDIS Commission reviews it alongside a suitability assessment of your organisation and key personnel to decide on renewal
What types of audits are required for NDIS registration?
The type of audit depends on the NDIS registration groups for the supports your organisation delivers or plans to deliver. There are two main audit pathways to verify compliance with NDIS Practice Standards.
Verification Audit
- Applies to low-risk supports, such as household tasks or gardening.
- Desktop-only process with no onsite visits.
Certification Audit
- Required for higher-risk supports.
- Involves both desktop review and onsite assessments, including site visits and stakeholder interviews
What is a verification audit?
A verification audit is required for NDIS providers offering lower-risk supports and services, such as allied health therapies, cleaning, or gardening. These providers often already comply with standards from their professional bodies, like AHPRA for health professionals.
How does the audit work?
The process is less rigorous than certification audits and involves a desktop review only—no onsite visits are needed. An approved auditor examines your submitted documentation, policies, and procedures to confirm you have systems promoting quality, safety, and compliance with NDIS Practice Standards.
What do providers need to prepare?
- Evidence of governance, risk management, and participant safeguarding aligned with relevant Practice Standards.
- Proof of worker screening, qualifications, and training.
- Documentation showing how you handle complaints, incidents, and continuous improvement.
This pathway suits smaller or specialised providers delivering supports where existing industry regulations provide a strong compliance foundation
What is a certification audit?
A certification audit is required for NDIS providers offering higher-risk or more complex supports, such as specialist behaviour support, specialist disability accommodation, or services involving regulated restrictive practices. It delivers a comprehensive evaluation of how well your organisation meets NDIS Practice Standards, covering the core module (governance, provisioning, support provision) plus relevant supplementary modules for your registration groups.
Why is it more detailed?
Unlike verification audits, certification involves both documentation review and practical assessment to ensure systems not only exist but deliver real quality and safety outcomes for participants. This pathway applies to supports where participant vulnerability or service complexity demands stronger oversight.
Stage 1 Audit (Desktop/Document Review)
- Conducted remotely by an approved auditor.
- Focuses on reviewing policies, procedures, risk management frameworks, worker screening evidence, and quality systems.
- Confirms you have foundational structures aligned with NDIS Practice Standards before moving to onsite evaluation.
Stage 2 Audit (Onsite Implementation Assessment)
- Takes place at your service locations with direct observation.
- Includes interviews with participants, families, staff, and management to evaluate system effectiveness.
- Reviews participant experiences, service delivery evidence, incident management, complaints handling, and continuous improvement processes.
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